Info Center
Privacy Policy
Your privacy is very important to us and we will always respect and protect your information. BigFace takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.By using or accessing the Services, you acknowledge that we will collect, use, and share your information as described in this Privacy Policy. You have choices about whether to provide us with information and how we use that information. You may choose not to provide us with information, but your choice(s) may prevent you from using the Services or limit your use of certain features. For example, if you do not provide us with a payment method, you may not be able to make purchases.
We're constantly trying to improve our Services, so we may need to update this Privacy Policy. We may update this Privacy Policy to reflect changes in the law, the Services, our companies or advances in technology. We will alert you to a change by placing a notice on the Services or by sending an email. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used.
1. Security
BigFace has taken all essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.
The following should give you a greater understanding of how we collect and use customer information.
2. Why we collect information
We collect information for a number of reasons including:
Internal record keeping
To analyze the use of the bigface.co.nz website.
To improve our products and services.
To send promotional e-mail about new products, special offers and services
3. When we collect information
When you order goods or services, particularly when those products are delivered
If you use our Lay-by service
When you leave goods with us for repair
If you are subscribing to our newsletter database
If you are making an inquiry with us where collecting your information is necessary
4. What we collect
A. Information you provide
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
Name
Email address
Delivery address
Phone number
Transaction information
When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address
B. Information we collect automatically
When you use the services, such as when you visit our sites and install or use our apps, we automatically collect information about how you use the services and the devices you use to access the services. Examples of the information we collect automatically are:
IP Address
Location information - we and our service providers may automatically collect general location information from your computer or mobile device. We will ask your permission before collecting your precise GPS location information.
Social network account and profile data (when you use social login)
Unique Device Identifiers, including MAC Address, Ad IDs, and device attributes, such as operating system and browser type
Usage Data, such as web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our services, the frequency of your use of our services, error logs, and other similar information.
C. Analytics, Advertising & Technical Data
Analytics – We use Google Analytics or other providers to understand better how individuals and their devices interact with the Services. Learn more about How Google uses data when you visit a partner site or app.
Cookies and Related Technologies. We may use cookies, which are text files containing small amounts of information that are downloaded on your device, or related technologies, such as web beacons, local shared objects and tracking pixels to store or collect information (“Cookies”). Cookies can help us learn about your online activity including on other sites or services.
Ads for Products and Services we may use services, like Facebook, to serve tailored ads to you about the BigFace services, our companies or products we are developing. We may also support or allow the delivery of advertising for the products and services of other companies. We allow ad networks and other participants in the online advertising sector (“Advertisers”) to use and access their own Cookies on your computer or other devices you use to access our Services. They may also access and use unique device identifiers, such as IDFA.
We do not have access to Cookies placed or read by Advertisers, and this Privacy Policy does not govern the use of those cookies and related technologies.
Third-Party Content, Links, or Plug-Ins.
The services may have links to third-party websites or apps, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.
The services may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on the services, then such third-party may recognize you on the services. Your use of social network plugins is subject to each social media site's privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.
D. Other Sources
We may gather information, including demographic and statistical information from third parties, such as business partners, marketers, researchers, analysts. We may attribute this information to you based on your assignment to certain statistical groups. We may use this information to supplement the other information that we collect in order to derive your possible interests and to provide more relevant experiences for you within the services and improve our products, analytics, and advertising.
5. How We Use Information & Lawful Bases
In general, we collect, use and store (“process”) your information to provide the services, to fix and improve the services, to develop new services, and to market our companies and our products and services. Some specific examples of how we use information are:
Collect payment
Communicate with you - using email, SMS, push notifications or platform messaging (like Whatsapp) - about your account or activity or to market product listings, features, or events.
Test changes in the services and develop new features
Analyze the use of the services and personalize content, including ads and prices
Fix problems you may have with the services or a particular purchase, including answering support questions and resolving disputes
Prevent, detect, investigate and respond to fraud, unauthorized access/use of the Services, breaches of terms and policies, or other wrongful behavior
Comply with any procedures, laws, and regulations which apply to us, including those that set retention periods
Other Uses
We may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device, which can help support our research and marketing efforts. This Privacy Policy does not apply to our use of such aggregated or de-identified information.
6. Retention of Personal Data/Information
We keep your information for the time period required to complete the purposes for which it is processed or satisfy legal retention requirements. The length of time for which we retain information depends on the purposes for which we collect and use it or the requirements of applicable laws.
7. Information Sharing
We do not rent, sell or share information except as described in this Privacy Policy. We may share your information as described in this section.
8. Who we may share your information with
When you register your details with us to receive our emails or give us the information and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery & installation. This includes organizations such as courier companies and third party fulfillment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, BigFace will ensure that these third parties undertake to protect your privacy.
If you believe that any information we are holding on you is incorrect or incomplete, please contact through the contact page. We will correct any information which was found to be incorrect promptly.
With other users
Any information you may disclose on the Services, in blogs, on message boards, in chat rooms, or on other public areas on the Services or other third-party websites or apps that the Services may link to, becomes public information accessible to other users and visitors. Please exercise caution when disclosing personal information in these public areas.
Certain user profile information, including your name, photo, location, purchase history, items on your wishlist, reviews you have written (including any photos you upload with such reviews), and the list of people you follow or that follow you, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Please remember that any content you upload to your public user profile, along with any personal information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your username may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Additionally, if you sign into the Services through a third party social networking site or services, such as Facebook, your list of "friends" from that site or service may be automatically imported to the Services, and such "friends", if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third party site or service.
Other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Business transfers
We may choose to buy or sell assets and may share or transfer user information (including personal information) in connection with the evaluation of an entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, user information could be one of the assets transferred to or acquired by a third party.
Legal requirements, protection of BigFace and others
We reserve the right to access, read, preserve, and disclose any information that we in good faith believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of BigFace, our employees, our users, or others.
Consent
We may share your information in other ways if you have asked us to do so or have given consent.
9. Choices & Rights
Access, Review, Correct
Through your account, you are able to access, edit or delete information you've provided to us, including:
name and password
email address
physical address
location
phone number
gender
billing information
user profile information, including images and videos you have uploaded to the services
The information you can view, update, and delete may change as the services change.
10. Disclaimer
Accounts are protected by a password for your privacy and security. If you access your account via a third party site or service, such as Facebook, you may have additional or different sign-on protections via that third party site or service. We recommend that you choose an appropriate password, safeguard your password and limit access to the devices on which you access your account.
We use reasonable organizational and technical measures intended to protect the privacy of your account and personal information we use or store, but the Internet and our Services are not 100% secure. We cannot guarantee complete privacy or security for the information that you provide or that we collect.
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
Updated: 23/11/2018
